CUSTOMER CARE

Oui, nous vous offrons les frais de port dès 150€ d'achat pour toute livraison en France métropolitaine avec Colissimo.

It depends on your delivery address.
In France, please allow 1 to 4 days depending on the shipping method you choose.
For continental Europe, orders are usually delivered within 3 to 4 business days.
For the rest of the world, this will depend largely on customs clearance in the destination country, but generally your order should arrive within 5 to 6 business days.

Once your order is shipped, you will receive a shipment confirmation with a tracking number that will allow you to follow the progress of your package in real time on the carrier's website. Contact us by email at contact@feteimperiale.fr if you have not received any information about the shipment: we are here to help you!

We ship all orders with DDU(Delivery Duty Unpaid), indicating that customers are responsible for setting import and customs fees that may be applicable upon entry into the destination country.

You can contact us to change your order until it has been shipped. Contact us by email at contact@feteimperiale.fr or by phone at +33 1 57 40 69 30.

If your shipment has not arrived at your address, please call us at +33 1 57 40 69 30 or send us an e-mail at contact@feteimperiale.fr. We will provide you with all the necessary help as soon as possible.

You have 14 days to return an item that does not suit you. To do this, we invite you to contact us by email or telephone so that we can tell you how to return all or part of your order.
Upon receipt of your return, our team will verify that the item(s) are in their original condition, as detailed in our Terms and Conditions of Sale.
If everything is in order, we will proceed to your refund by crediting the original payment method and you will receive a refund notification by email.

Il vous suffit de réemballer votre article dans l'emballage initial ou dans un emballage de votre choix et de confier votre colis au transporteur de votre
choix.
Nous vous demandons d'opter pour un transporteur présentant des garanties analogues à celui vous ayant livré votre commande, c'est pourquoi nous recommandons d'utiliser un transporteur qui propose la livraison avec signature, plus fiable et sécurisés.
Nous n'acceptons pas les retours adressés en point relais ; les retours doivent être adressés directement à FÊTE IMPÉRIALE, ESAT Le Petit Rosne, 6 rue du Fer à Cheval, 95200 Sarcelles.
Les frais de retour restent à votre charge.

Refunds are made by re-crediting the original payment method, so it may take a few days for them to appear in your bank account or payment application.

Yes, of course! Our return policy applies to all items on our site.

To return an item, it must be in its original condition that is to say:
- unworn, unwashed and untouched in a condition that allows resale
- with the label Fête Impériale intact
- properly packed and protected

Your confirmation email should arrive within minutes of placing your order. If you do not receive it within the hour, please contact us at contact@feteimperiale.fr.

You can cancel or modify your order until it has been shipped. Email us at contact@feteimperiale.fr or call us at +33 1 57 40 69 30 to make the changes.

Yes, we have created a size chart to help you choose the right size for your body type. You will also find on each product page the specific measurements of the model! Nevertheless, do not hesitate to contact us if you have any question.

En vous inscrivant à notre newsletter, vous serez la première à être informée dulancements des nouvelles collections et des ventes privées.
Pour vous souhaiter la bienvenue dans le "gang" Fête Impériale, nous vous enverrons un code promo vous permettant de bénéficier de -10%* sur votre première commande en ligne !

Contact us at contact@feteimperiale.fr with the items and size you are interested in and we will get back to you as soon as possible to let you know if we can offer you a solution!

Yes, of course! Write to us at contact@feteimperiale.fr or call us at +33 1 57 40 69 30 and let us know what you want to exchange so we can explain the return procedure.

Oui, nous avons notre propre boutique située au 16 rue Saint Roch dans le 1er arrondissement de Paris, ouverte du lundi au samedi, de 11h à 19h.