Livraison gratuite partout en France sans montant minimum d'achat

Paiement en 3x sans frais sécurisé et garanti

Utilisez le code BLACKFRIDAY et bénéficiez de -30%sur la nouvelle collection et les intemporels

Eco-responsabilité : DES MATIERES ETHIQUES ET RECYCLEES ET DES CIRCUITS COURTS

CUSTOMER CARE

SHIPPING & DELIVERY

SHIPPING & DELIVERY 

What is your shipping method ? 

Can I be delivered within 24hours ? 

Yes, if you live in Metropolitan France or in Paris. DHL offer next day delivery. To make sure that arrives in time, please make sure to call us before or after placing your order at +33 1 57 40 69 30. 


Can I be delivered for free in France ? 

Yes, the delivery is free in France with Colissimo (4-5 business days) without minimum purchase amount. 


How long will it take to my order to arrive ? 

It depends on your location. For mainland Europe orders are usually delivery within 2-3 business days. For the Rest of the World, it will largely depend on customs clearance in the destination country, but usually your order should arrive within 5 business days. 


Can I pick up my order in Paris ? 

Sure, we offer a click and collect service. When placing your order please select "pick-up" at our Boutique in le Marais - 28 rue du roi de Sicile 75004. We are open from Monday to Friday from 10am to 6pm. 


How can I track my order ? 
Once your order has been shipped, you will receive a shipment confirmation in which you will be able to track your order. Please contact us at contact@feteimperiale.fr if you haven’t received any shipment confirmation. 

Duties and taxes 

We ship all orders with DDU (Delivery Duty Unpaid), indicating that customer's are responsible for setting any import and duty fees that may be applicable upon entry to the destination country. 


Can I change my order ? 

You can reach out to us to change your order as long as it hasn’t been shipped. Write us at contact@feteimperiale.fr or call us at +33 1 57 40 69 30. 


My package is lost, what should I do ? 

In the unlikely event that your shipment has not arrived at your address, please call us at +33 1 57 40 69 30or email us at contact@feteimperiale.fr. We will make sure to help you the best we can.