CUSTOMER CARE

SHIPPING AND DELIVERY

 

COUNTRY / CITY

ORDER AMOUNT

DELIVERY METHOD

ESTIMATED TIME

RATE

Mainland France

From €0 to €149.99

Standard

3-5 working days

6 €

From €150

Standard

3-5 working days

Free

From €0 to €249.99

Express

2-3 working days

10 €

From €250

Express

2-3 working days

Free

Europe

From €0 to €299.99

Standard

3-4 working days

15 €

From €300

Standard

3-4 working days

Free

Rest of the world

From €0 to €349.99

Standard

5-6 working days

30 €

From €350

Standard

5-6 working days

Free

Yes, we offer free shipping on orders over €150 for delivery in mainland France with Colissimo.

It depends on your delivery address.
In France, please allow 1 to 4 days depending on the shipping method you choose.
For continental Europe, orders are usually delivered within 3 to 4 business days.
For the rest of the world, this will depend largely on customs clearance in the destination country, but generally your order should arrive within 5 to 6 business days.

Once your order is shipped, you will receive a shipment confirmation with a tracking number that will allow you to follow the progress of your package in real time on the carrier's website. Contact us by email at contact@feteimperiale.fr if you have not received any information about the shipment: we are here to help you!

We ship all orders with DDU(Delivery Duty Unpaid), indicating that customers are responsible for setting import and customs fees that may be applicable upon entry into the destination country.

You can contact us to change your order until it has been shipped. Contact us by email at contact@feteimperiale.fr or by phone at +33 1 57 40 69 30.

If your shipment has not arrived at your address, please call us at +33 1 57 40 69 30 or send us an e-mail at contact@feteimperiale.fr. We will provide you with all the necessary help as soon as possible.

RETURNS AND EXCHANGES

You have 14 days to return an item that does not suit you. To do this, we invite you to contact us by email or telephone so that we can tell you how to return all or part of your order.
Upon receipt of your return, our team will verify that the item(s) are in their original condition, as detailed in our Terms and Conditions of Sale.
If everything is in order, we will proceed to your refund by crediting the original payment method and you will receive a refund notification by email.

Simply repack your item in the original packaging or in packaging of your choice and entrust your package to the carrier of your choice
.
We ask you to choose a carrier with similar guarantees to the one that delivered your order, which is why we recommend using a carrier that offers delivery with signature, which is more reliable and secure.
We do not accept returns sent to a relay point; returns must be sent directly to FÊTE IMPÉRIALE, ESAT Le Petit Rosne, 6 rue du Fer à Cheval, 95200 Sarcelles.
You will be responsible for return shipping costs.

Refunds are made by re-crediting the original payment method, so it may take a few days for them to appear in your bank account or payment application.

Yes, of course! Our return policy applies to all items on our site.

To return an item, it must be in its original condition that is to say:
- unworn, unwashed and untouched in a condition that allows resale
- with the label Fête Impériale intact
- properly packed and protected

FAQs

Your confirmation email should arrive within minutes of placing your order. If you do not receive it within the hour, please contact us at contact@feteimperiale.fr.

You can cancel or modify your order until it has been shipped. Email us at contact@feteimperiale.fr or call us at +33 1 57 40 69 30 to make the changes.

Yes, we've created a sizing chart to help you choose the right size for you. You'll also find the specific measurements for each model on each product page! However, please don't hesitate to contact us if you have any questions.

By subscribing to our newsletter, you'll be the first to hear about new collections and private sales.
To welcome you to the gang Fête Impériale we'll send you a promo code to get -10%* off your first online order!

Contact us at contact@feteimperiale.fr and let us know which articles and size you're interested in, and we'll get back to you as soon as possible to let you know if we can offer you a solution!

Yes, of course! Write to us at contact@feteimperiale.fr or call us at +33 1 57 40 69 30 and let us know what you want to exchange so we can explain the return procedure.

Our first two stores, opening in 2023 in Paris, are based in the 1st and 3rd arrondissements. You'll find their addresses and opening times here!

CONTACT US

Contact us

Notre équipe est à votre disposition du lundi au vendredi, de 9h30 à 18h.
Complétez ce formulaire et nous vous recontacterons très vite !