CUSTOMER CARE

ENVOI ET LIVRAISON

 

PAYS / VILLE

MONTANT DE LA COMMANDE

MODE DE LIVRAISON

DELAIS ESTIMES

TARIF

France métropolitaine

De 0 à 149,99 €

Standard

3-5 jours ouvrables

6 €

A partir de 150 €

Standard

3-5 jours ouvrables

Gratuit

De 0 à 249,99 €

Express

2-3 jours ouvrables

10 €

A partir de 250 €

Express

2-3 jours ouvrables

Gratuit

Paris

De 0 à 299,99 €

Coursier

Commandé avant 16h et livré le jour même du lundi au vendredi

12 €

A partir de 300 €

Coursier

Commandé avant 16h et livré le jour même du lundi au vendredi

Gratuit

Europe

De 0 à 299,99 €

Standard

3-4 jours ouvrables

15 €

A partir de 300 €

Standard

3-4 jours ouvrables

Gratuit

Reste du monde

De 0 à 349,99 €

Standard

5-6 jours ouvrables

30 €

A partir de 350 €

Standard

5-6 jours ouvrables

Gratuit

Yes, if you live in metropolitan France, our carrier offers express next-day delivery for orders placed before 12:00 noon, Monday through Friday.
For Parisians, our courier service offers same-day delivery for all orders placed before 4:00 pm, Monday through Friday!
To ensure that your package arrives on time, we invite you to call us before or after
after placing your order at +33 1 57 40 69 30.

Oui, nous vous offrons les frais de port dès 150€ d'achat pour toute livraison en France métropolitaine avec Colissimo.

It depends on your delivery address.
In France, please allow 1 to 4 days depending on the shipping method you choose.
For continental Europe, orders are usually delivered within 3 to 4 business days.
For the rest of the world, this will depend largely on customs clearance in the destination country, but generally your order should arrive within 5 to 6 business days.

Yes, we offer you a click and collect service in our workshop/shop.
When you place your order, select "pick up" and we will have your order at your disposal at the following address:
Fête Impériale
28 rue du roi de Sicile
75004 Paris
We will be able to receive you from Monday to Friday, from 10 am to 6 pm.

Once your order is shipped, you will receive a shipment confirmation with a tracking number that will allow you to follow the progress of your package in real time on the carrier's website. Contact us by email at contact@feteimperiale.fr if you have not received any information about the shipment: we are here to help you!

We ship all orders with DDU(Delivery Duty Unpaid), indicating that customers are responsible for setting import and customs fees that may be applicable upon entry into the destination country.

You can contact us to change your order until it has been shipped. Contact us by email at contact@feteimperiale.fr or by phone at +33 1 57 40 69 30.

If your shipment has not arrived at your address, please call us at +33 1 57 40 69 30 or send us an e-mail at contact@feteimperiale.fr. We will provide you with all the necessary help as soon as possible.

RETOURS ET ÉCHANGE

You have 14 days to return an item that does not suit you. To do this, we invite you to contact us by email or telephone so that we can tell you how to return all or part of your order.
Upon receipt of your return, our team will verify that the item(s) are in their original condition, as detailed in our Terms and Conditions of Sale.
If everything is in order, we will proceed to your refund by crediting the original payment method and you will receive a refund notification by email.

Simply repack your item in the original packaging or in a packaging of your choice and entrust your package to the carrier of your choice
.
We ask that you choose a carrier with similar guarantees to the one that delivered your order, which is why we recommend using a carrier that offers delivery with signature, more reliable and secure.
We do not accept returns sent to a relay point; returns must be sent directly to FÊTE IMPÉRIALE, 28 Rue du Roi de Sicile, 75004 Paris.
. You are responsible for the return shipping costs.

Refunds are made by re-crediting the original payment method, so it may take a few days for them to appear in your bank account or payment application.

Yes, of course! Our return policy applies to all items on our site.

To return an item, it must be in its original condition that is to say:
- unworn, unwashed and untouched in a condition that allows resale
- with the label Fête Impériale intact
- properly packed and protected

FAQs

Your confirmation email should arrive within minutes of placing your order. If you do not receive it within the hour, please contact us at contact@feteimperiale.fr.

You can cancel or modify your order until it has been shipped. Email us at contact@feteimperiale.fr or call us at +33 1 57 40 69 30 to make the changes.

Yes, we have created a size chart to help you choose the right size for your body type. You will also find on each product page the specific measurements of the model! Nevertheless, do not hesitate to contact us if you have any question.

En vous inscrivant à notre newsletter, vous serez la première à être informée dulancements des nouvelles collections et des ventes privées.
Pour vous souhaiter la bienvenue dans le "gang" Fête Impériale, nous vous enverrons un code promo vous permettant de bénéficier de -10%* sur votre première commande !

Contact us at contact@feteimperiale.fr with the items and size you are interested in and we will get back to you as soon as possible to let you know if we can offer you a solution!

Yes, of course! Write to us at contact@feteimperiale.fr or call us at +33 1 57 40 69 30 and let us know what you want to exchange so we can explain the return procedure.

Yes, we have our own boutique (where we also have our workshop!) in the Marais in Paris, open by appointment only.
You can book a private fitting in our fitting room or by contacting us at +33 1 57 40 69 30.

CONTACTEZ NOUS

Contact us

We invite you to complete the form below for any request (customer service, press request, ...) and we will contact you as soon as possible.